Shipping Policy
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Shipping Areas and Rates
Micannakits.com ships worldwide. Shipping rates are calculated during the checkout process based on location and weight of the shipment. International shipping is available but Micanna can not guarantee arrival times or delivery times on any international order.
Free Shipping
Orders for edible kits and refills that are over $31.99 (before sales tax and after ant promotion or discount) will ship with free standard flat-rate non-tracked shipping. Remote areas are excluded from our free shipping program. Upgrades for shipping are available during the checkout process. We do not offer free shipping on any clothing or accessory item. If you purchase an edible making kit and an article of clothing you will still be charged applicable shipping charges for that portion of your order. Please note that your order may also be cancelled if we are unable to ship it.
Order Processing Times & Order Tracking
We are unable to upgrade or change shipping methods once processing has begun. We are unable to add a product, modify or cancel the items on your order once it has been confirmed and processing has begun. It takes our team up to 5 business days to put together and process your kit or order. This time is reserved to fulfil your order in case of any issues with items being in stock, delayed shipments from suppliers or during busy seasons. Business days include Monday to Friday from 9:00 AM to 5:00 PM EST – excluding weekends and Canadian and American holidays. The estimated 5 days of processing time is subject to change at any point in time with or without reason. You will receive email confirmation with your order and be notified when your package ships.
If you live in The United States and do not select to have your package shipped by an express method, your order will not come with tracking information. All packages originate in Ontario, Canada and are shipped with Canada Post. If you are within Canada you can expect your order to arrive between 2 – 10 business days. Orders being shipped to The United States will take 5 – 15 business days to arrive. For all other countries it may take up to 4 weeks to arrive. We retain the discretion to choose the method of shipping and courier, based on a number of factors, including size / weight, shipping distance as well as available services in your country and area.
Note that delivery dates are always considered to be only an estimate, delivery times may vary depending on your location, whether conditions and other factors outside of Micanna’s control. It is the customer’s responsibility to track their package and pick it up on time from the community box, at the front door or at the Post Office, as your package may be delivered sooner than ETA and/or left at your door. Products ordered to areas affected by extreme weather conditions (heat or cold) cannot be refunded.